Terms of Use

- Any use of the words “we”, “us”, “our” "8th Floor Studio" or "Studio" in these terms and conditions and on this website refers to the 8th Floor Studio brand.

- These terms and conditions are written in a male form but applies to both men and women equally.

- Providing customer information when placing an order is mandatory in order to make a purchase at the 8th Floor Studio website.

- The Customer hereby expressly agrees to the above use of the details provided and confirms that their use will not be considered a violation of privacy and will not be credited with any remedies and / or compensation.

 - The Studio will not pass on details of any client to a third party without the prior written consent of the customer, except when necessary in order to provide the services on the website, unless: required to do so by law / In order to merge with another body as long as it accepts these terms of privacy / If it is suspected that the customer has used it for the purpose of an illegal act and / or violated these terms and conditions / for marketing activities of the company by subcontractors. Customers will have no claim or demand against the studio, and they hereby waive any such claim.

- The studio will make reasonable and acceptable efforts to maintain the confidentiality of customer information.

- It is clarified that registering on the website provides the customer's consent to receive e-mail and / or SMS from the studio, including e-mail and / or SMS aimed at encouraging the purchase of a product or service, which may include updates on various topics, details of conducting a transaction, advertising, marketing material and so on. You may, at any time, notify the studio by email / phone / SMS of your wish to remove your email address from the mailing list.

 - The website and studio may use customer's personal information for internal purposes only, such as analyzing information regarding customer and / or vendor purchase and behavior patterns, and for investigating complaints and / or reviews, including through cookies. Any user of the site can redefine their browser to refuse all cookies or alert them on cookies sent to them. But note that some sections of the site may not function properly if a user refuses to accept them.

- The studio uses the highest security standards to maintain the confidentiality of its customers information and privacy.

- This website is secured using SSL protocol, all communication between the customer and the website is encrypted so that the transmitted information cannot be decoded.

 - Payments on this website are secured using PCI DSS - international protocol for credit cards clearing.

- In cases out of the studio's control the studio will not be liable for any damage of any kind, indirect or direct, which will be caused to the customer or anyone on his behalf if information is lost / Stolen by unauthorized third party.

- Approval of the policy when placing an order on the website constitutes approval of the shipping policy and the returns and exchanges policy.

- Prices: The prices on this website are set in NIS and converted to USD automatically according to the exchange dollar rate each day. Prices for the products are subjected to change without notice. The studio reserves the right at any time to modify or discontinue the service (or any part or content) without notice at any time. The studio shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

- After placing the order when the payment is confirmed, an order summary and a receipt will be sent to the email entered when placing the order.

- 8the Floor Studio reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If the studio is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

-This website is powered by Shopify. They provide 8th Floor Studio with the online e-commerce platform that allows to sell its products and services to you.

- links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites Warranty details.

 

Warranty:

- The 8th Floor Studio brand uses high-quality, durable materials to produce unique, high-quality jewelry, while caring for the smallest details.

- Customer may send over any piece of jewelry purchased from the 8th Floor Studio brand for cleaning and polishing in the studio, up to twice a year for free.

- Each piece of jewelry is given a 5-year warranty unless it was misused. The warranty is valid for defects in the jewelry caused as a result of a manufacturing problem. The studio reserves the right to examine each case and decide whether the defect in the piece of jewelry is included in the warranty, and will be repaired free of charge, or if caused as a result of intentional or unreasonable use by the customer. The warranty does not apply to fractures, loss, or torn chains. The studio reserves the right to deny unreasonable repairs or returns.

- If the customer receives a defective piece of jewelry, 8th Floor Studio will do its best to repair / replace the item. Had it been decided after close examination that any flaw was caused as a result of accident or misuse, the client will pay the fee of all expenses necessary for repairs, including shipping costs.

- Any repair / alteration of the jewelry made by an outside party and / or not with the approval of 8th Floor Studio cancels the warranty on the jewelry.

- The warranty is not valid for natural erosion of the jewelry over time (such as scrapes / scratches on the jewelry and / or the gems and diamonds embedded in it), or damage done by the customer intentionally or not, and / or improper use of the jewelry.