Shipping and Returns

Shipping Information​
 

All jewelry are made to order and shipped within 7-14 business days.
All orders are shipped from Ramat Gan, Israel.

If the order is urgent or needs to arrive by a specific date, we would love to speed it up for you!
Please contact us via email office.8thfloor@gmail.com before placing your order to make sure we can guarantee delivery.

Shipping options are automatically updated in the shopping cart according to the destination address.
Shipping prices are set in NIS so USD prices are updated in the shopping cart according to the daily dollar exchange rate.

Domestic shipping in Israel:
FREE domestic shipping on all orders!
Door to door shipping with Israel post or other carrier - 3 business days.

Worldwide shipping:

FEDEX / DHL Express or other carrier - 3 business days.  Door to door Worldwide shipping - 40$ approximately (NIS 140).

 

  • All international shipments are insured and shipped with a tracking number. Once your order is shipped, you'll receive an email with the tracking number so you can follow the delivery of your item. You can enter "Shipping tracking" to see the tracking number and shipping status or enter "My account" if you placed the order after registering to the website.
  • Shipping times are estimated, on rare occasions, a delay by post, custom or holiday may occur, and your order can be delayed. 8th Floor Studio has no control or responsibility for these delays.
  • TAX & CUSTOM- It is the buyer's responsibility to pay the local import taxes, duties, VAT, etc. Please check tax duties in your country before placing an order.
     8th Floor Studio has no control or responsibility for these payments.

 


Returns and Exchanges
 

Customer satisfaction is a top priority at 8th Floor Studio! 
If you are not satisfied with your purchase, you can return the item and receive a refund (excluding the shipping cost) if you contact us within 2 business days of receiving the item, or replace it with another item within 14 business days of receiving the item.

Contact for instructions on returning the item before sending it back:
Please contact office.8thfloor@gmail.com and provide your full name, phone number, order number, item description, photos if the item arrived defective and return / exchange reason, .


Shipping the item back to the studio is at the buyer's own expense, and will not be returned. The same applies to any insurance and /or tax fees.
It is recommended to use traceable shipping service such as registered mail / door to door carrier to make sure the item will arrive back to the studio.
The returned item must be in its original packaging in good condition, without use and / or defect and / or damage.
8th Floor Studio reserves the right to inspect the returned item and decide on partial / no refund if a defect is found to be due to improper use.

After receiving the item we will contact you as soon as possible in order to refund / send an alternate item.
A refund will be made within 7 days of receiving the item to the credit card/PayPal account that was used to make the purchase. Original shipping cost is non-refundable.
If you choose to exchange it with another item, the new shipping costs will be at your own expense.

Rings, bracelets, custom made items, and jewelry set with diamonds or other precious stones cannot be refunded / exchanged.


For any questions please contact
office.8thfloor@gmail.com